Reviews
STV has outstanding service! I recently moved and needed help getting my televisions mounted, and my home audio system set up. I called STV and was immediately greeted by a pleasant, cheerful voice which I believe set the tone for my experience. She asked a few questions, and was able to schedule a technician come out the same day to perform a free site survey. The technician was clean cut, arrived ON TIME (I have spent hours waiting on technicians that never show up or call, so this is a VERY big deal for me). The technician surveyed what needed to be done, and gave me an estimate, not only was he knowledgeable, as well as prepared, he also made suggestions on how I could maximize my existing system. He hung my flat screen TV’s, set up my satellite, hooked up my surround sound, added my DVD player then integrated it with a very nice universal remote I purchased from them. I give them a 5 star rating, and HIGHLY recommend them. Two Thumbs Up!
Shayna C.
Palm Springs, CA
We’d just moved into a new home in Indio and we wanted to have a big screen TV hung in our bedroom. We called a few installers, and decided to go with STV. They were the most professional on the phone. Our installer arrived on time. Radu knew just what he was doing. Our home presented some unusual problems, and he had to go out to the hardware store to get some tools. He returned and finished the job. He never charged us for his hardware store run, and he helped talk me through what he’d done. He gave me his card and told me to call if we had any problems. We were very satisfied with our experience.
Tom L.
Indio, CA
Exemplary service. STV was recommended to me by a Facebook friend. I purchased a big screen TV from Costco. STV went and picked it up and brought it to my home and hooked it up, set up all the programs and then spent time making sure I was comfortable using all the features. Jim and Ken were polite and very helpful over the phone as they were determining my needs. Radu installed the TV and was very friendly and efficient. This is the kind of service we used to get years ago.
Cheryl M.
Palm Springs, CA
Mike was recommended to us by a friend and he did a spectacular job of getting us up and running very fast. He also helped with a computer glitch we were having. Very efficient and very knowledgeable and we highly recommend him!!
Bonnie B.
Palm Desert, CA
I bought a 65″ TV from Costco. Costco does not provide delivery and installation, but “recommended” a local vendor. This vendor did deliver the set, and partially installed it. Complete installation required using a cell phone and this company refused to do anything using a customer’s personal cell phone. My wife and I were looking at re-packaging the TV and returning it to Costco.
Out of desperation we called STV and they sent their technician over. The technician was very pleasant and professional. Admittedly the complete installation of this TV is complex and is not the task for a simple layman. Even an experienced professional may find it difficult. Manufacturer’s should not assume all their customers have exceptional computer skills .
The technician took his time and carefully explained the steps he was taking and why. There are some features that still are desired but that will require either additional equipment or support from the manufacturer. I am completely satisfied that the technician gave us the service we requested and paid for.
I try not to recommend anything to anyone, because it can only get you in trouble. However, I am confident in making this recommendation.
Brian T.
Palm Desert, CA
I found this company on Yelp and have been very happy with their service. I own a vacation rental property which means everything needs to be up and running and, if an issue arises, time must be of the essence. I have had various issues with a specific tv remote but Mike has always come out very quickly to get things resolved. He has even fielded calls from my guests and walked them through various questions about my system. Also, their office staff is always friendly and make you feel like you are the most important customer that they have. Every time I call Dennis always thanks me for my business! I couldn’t recommend them enough!
Jay A.
La Quinta, CA
We called ATV audio video out of the Palm Springs gay Yellow Pages. Whoever answered the phone was courteous, knowledgeable and professional. We set up an appointment for the next day. They came out immediately assessed what we needed to do, they ordered all of the parts, and the next day and came back to install. I had a new TV and a new tuner, as well as an additional television installed on the patio. Our Technician was Scott Dugan, and he was fantastic! It’s great to work with someone who knows his business.
David D.
Palm Springs, CA
After trying to install my new television with a friend, I realized I needed help! I called STV on a Sunday evening and they were closed, so I left a message for them to call me back the next morning. I found a voicemail on my phone from the owner later that evening. He told me that I could have someone the very next day to hang my new TV!! I was just about to call them on Monday, when the owner called me! We made arrangements for Irvin to come out that morning. Irvin arrived on time, hung my TV, and installed a sound bar. I was short a cable, so Irvin came back with the correct one, and completed the job at no extra charge! He showed me everything I needed to know about the operation of my tv and sound bar.
I highly recommend this company for all your TV and audio needs. The customer service is extraordinary. It’s so nice to deal with a company who takes pride in their customers.
Thank you STV! You’re the best!
Ann G.
Thousand Palms, CA
ATV audio & video was able to hang my new TV over my fireplace and attach a sound bar. I was very happy with the result. Very good professional service.
Tom V.
Palm Desert, CA